From vision to implementation: How to develop a sound brand strategy
Developing an effective brand strategy requires more than just a good gut feeling. It involves systematically clarifying the brand's identity, defining target groups, creating and validating associated personas, and designing holistic customer journeys. This article shows you how to structure this process step by step.
Positioning
Brand strategy
Brand positioning: Why clarity is key
Before a company can reach its target groups or successfully convey its brand message to the market, it must first understand itself. Brand positioning is the strategic core around which everything else revolves. It answers key questions such as: What does our brand stand for? What really sets us apart from the competition? What values do we want to live by—and how do these values come across to the outside world?
This process begins with the vision and mission. The vision describes the big “why” – a long-term ambition that goes beyond day-to-day business. The mission, on the other hand, specifies how this vision is to be realized in the here and now. Together, they provide a clear strategic direction – both for internal teams and external partners.
Another important building block is the business model. This defines how the brand creates, delivers, and monetizes value – in other words, how it remains economically viable. This is not just about offerings, but also about the underlying structures, revenue models, and value propositions for the respective target groups.
The brand persona gives the brand a tangible identity. It describes how the brand speaks, thinks, and acts – in a human and consistent manner across all channels. This ensures recognizability and creates an emotional connection with the target group.
The market position is also essential. A visually supported positioning grid shows how the brand differentiates itself from the competition – not only functionally, but also in terms of perception psychology.
Finally, the brand DNA forms the foundation: it combines mission, values, promises, and attitude into a strategic core. This is supplemented by a well-founded assessment of market penetration, which uses TAM, SAM, and SOM to reveal the realistically achievable market potential.
Without this foundation, any further marketing measures will be reactive and unfocused. Precise positioning, on the other hand, creates the strategic framework for all decisions in branding, marketing, and sales—and is therefore the first crucial step toward implementation.
Target group management: precision instead of wasted coverage
A clearly positioned brand must know who it wants to reach – and how. But this is precisely where many companies fail: their target groups are too broadly defined, too unspecific, or based on internal wishful thinking rather than real market data. Target group work is by no means a purely creative exercise – it is an analytical, structured process.
Target groups are not determined by gut feeling, but by behavior, needs, and decision-making patterns. A good target group definition provides clarity: Who are the people who need our services – and who are also able and willing to pay for them? It is important to remember that target groups consist of real people, not abstract categories such as “SMEs” or “large companies.” A realistic target group profile is therefore more likely to be “technology decision-makers in medium-sized software companies” than “B2B customers.”
In order to use target groups strategically, they must be linked to products, markets, and offerings. Only then can a usable architecture be created on which communication measures, sales channels, and services can be built. The so-called elevator pitch can help here: a short, concise description of the benefits that the brand offers specifically to the respective target group. If the pitches for several target groups are too similar, this is an indicator that differentiation has not yet been achieved – or that target groups have been artificially separated, even though consolidation would make more sense.
Persona management: From assumptions to validated decision-making bases
Working with target groups is the first step – but to make communication truly effective, an even more refined tool is needed: personas. They translate abstract groups into living representatives who reflect the everyday lives, challenges, and behavior of real people. They make tangible what would otherwise remain vague.
Personas are not just nicely presented profiles, but strategic tools. They contain not only demographic characteristics such as age, occupation, or life situation, but also psychographic characteristics: values, pain points, decision-making factors, and preferred communication channels. The best personas are not based on assumptions, but on validation—through surveys, CRM data, interviews, or A/B testing. This is the only way to create a solid foundation for content, sales, and product development.
Special attention is paid to the persona story: a narrative description of their everyday life, typical challenges, and motivations. This story adds depth and makes it easier for those involved in the company to develop empathy. Good personas are regularly reviewed and adapted, because markets and people change.
A strong strategy rarely includes more than two to three personas per target group. Too many details can dilute what you are actually trying to achieve: the ability to reach people with a clear message via the right channel at the right time.
Journey design: The link between strategy and reality
With positioning, target groups, and personas, the strategic foundation has been laid. But now the real work begins: translating this into concrete touchpoints and impact chains. Only then does the strategy come to life.
Journey design systematically captures all touchpoints between your brand and your target groups, as well as the necessary intermediate steps.
This creates a path that leads to the business goal. This should not be understood as a static funnel, but as a dynamic, target group-centered model: Which touchpoints exist? What is their priority and where do they stand in the chain? And above all, what contribution do they make to the overarching business goal?
A KPI is defined for each touchpoint. This allows you to measure whether a measure is effective or not. At the same time, a network of cause and effect is created that you can analyze, visualize, and optimize. Actions that have no effect are identified as dead ends. Measures without a clear goal become visible as blind spots. This transparency is a prerequisite for efficient resource allocation and targeted optimization.
Good journey design connects every touchpoint, every intermediate step, and every target group with a measurable goal. It replaces gut feeling with clear structures – and makes strategies controllable, traceable, and scalable.
Real-time strategic control: How to ensure that your strategy works
All these building blocks – positioning, target groups, personas, journeys – only deliver real added value if they are systematically maintained, monitored, and linked to each other. This is exactly where cosmos comes in – as a central platform that not only accompanies this strategic process, but also provides operational support and automation.
Instead of using loosely linked tools or manually compiling data and insights, cosmos allows you to bundle all relevant information relating to your brand, marketing, and sales in one integrated system. The platform guides you step by step through guided workflows – from defining your positioning to visualizing complex impact chains in journey tracking.
cosmos performs three central tasks:
- Guided strategy modules: Every element of your brand strategy – whether vision, mission, business model, brand persona or market position – is mapped through intuitive workflows. You are not left to your own devices, but guided by specific questions and best practices so that you can achieve agency-level results without agency consulting.
- Real-time visual control with TargetLens™: At the heart of cosmos is TargetLens™ – a visual model of your entire strategic architecture with the target group at its center. The status of each element – whether touchpoint, journey, persona, or target group – is color-coded: You can see at a glance whether your strategy is working or whether certain areas are underperforming.
- KPI Universe & recommendations for action: The KPI Universe shows you how every activity – whether digital or offline – contributes to achieving your goals. cosmos shows you dead ends, critical deviations, and untapped potential. The platform also provides actionable recommendations on how to fix these problems.
What makes it special: cosmos combines strategic thinking with operational feasibility. You no longer have to wait for reports or meetings to find out how your strategy is performing. cosmos shows you in real time where you stand – and what you can do to improve.
Conclusion
A sound brand strategy does not happen overnight. It is the result of a structured process that creates clarity about your own brand, your target groups and their needs, and specific mechanisms of action. Those who consistently follow this path – from vision to personas to journey – not only create a strong brand, but also a highly effective marketing and sales system.
The good news: With the strategic platform cosmos, you can follow this path faster, more efficiently, and more cost-effectively.
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